Patient Stories

Patient Stories
A beautiful family from South Africa
Mrs. Marilousie Devries from South Africa

Good day!

​We came to India urgently​ in need of help. My husband had been diagnosed with a brain mass and his health was deteriorating. Back in South Africa most doctors had no hope for us and we were repeatedly told by the doctors​,

"S​orry I can not really help you: surgery, chemotherapy and radiation are your only options to add a few months -take it or leave it"​.

So we came to India thinking we were going to be helped in the same way as back home, but what a pleasant surprise! We got to meet with the doctor and he was so ​positive - he had hope for us! He was confident and wanted to help us and also included​ us in the treatment program not just telling us to accept​ everything he says or find another doctor. He had time to answer our questions and explained everything to us​. Then my husband got admitted and another pleasant surprise

awaited us! The hospital service and staff was excellent! They truly helped us the best they could and also accommodated us a lot, especially with our baby. Before surgery the medical personnel came and explained everything to us in detail about what we can expect to happen during the surgery and answered all our questions. Afterwards the treatment in ICU was superb as well!

Surgery went well and the recovery process is also ​going well​ and we still get a lot of support from the hospital! What a fantastic hospital and staff, especially dr Arun Saroha who performed​ the operation and then also the personnel assisting us with the technical details.

- A​ll the ​other staff made ​us feel welcome and assisted​ our every need. Thank you!


Gift of Life
In Nigeria the age of most Nigerians with chronic kidney disease ranges between 20 and 55 years, hypertension, glomerulonephritis and diabetes are considered the major causes of kidney problem.

"Apart from these reasons - inheritance, ignorance and poor access of health care facility also majorly contributes to Kidney failure condition".

Maimuna's condition was a result of high antibiotic intake and other associated conditions over the years which lead to her kidney failure. When she was diagnosed about the kidney failure, the family members wasted no time in arranging the most essential documents and medical reports required for kidney transplant surgery process flow in India in consulting with the local / family doctor who suggested Medsolin.


When they arrived in India, it was observed during the donor's pre-investigation test series that she is 8 weeks old pregnant and hence automatically deemed unfit for the kidney transplant surgery as donor. Therefore, all eyes shifted to the next available donor who also came along with the family. After second donor's pre-investigation test results, BMI and overweight findings lead to various round table meetings amongst the doctors, and they finally decided to not to go ahead with the second available donor too.

Now in these circumstance - patience, understanding and faith are the keys and those were highly appreciated from the family members including the receipient. Eventually, when the third donor was carefully selected and screened, she came to India and we witnessed a successful and well managed transplant treatment in the end.

"Points to remember from the above experience"
1. Carefully screening of donor / donors a must back home apart from blood relation criteria.

2. Patience is the key to manage and execute critical surgery cases.

3. Your service provider will always arrange the necessary steps in case you see unforeseen events because they are responsible for your well being and it's their duty to help and be with you all the time.


I came with hope
I'm from Iraq, a war torn-country led by a government which since the invasion, has failed to maintain stability in the region and everyday we hope that some day, prosperity will return to my country.

In the same hope, I came to India for the treatment of my 10 years old son Hayder who was diagnosed with spine problem leading to in-ability to stand upright, walk tall and do other body movements.

Prior to my visit to India, I had shared the medial reports of my son's condition with Medsolin and in return was advised about the realistic treatment management course in line with the medical consult remarks from the Neurosurgeon selected by them. Moreover, we also clearly discussed about the financial constraint we are facing every day in our country and based on the repeated email exchanges and phone calls, I was assured of all possible help to be extended in line to the medical treatment and I can tell you with much confidence, I'm very happy and even recommended similar cases of someone I know in Iraq.

"God can restore what is broken and change it into something amazing"


We saw more than what was promised
Hi. My name is Henry and I live in Lagos, Nigeria. I'm an IT professional and getting in touch with medical treatment service providers was not so difficult task for me but to choose amongst the sea was one. My story is about my diabetic mother who is 61 years old and for couple of months was frequently complaining about pain in the back region along with numbness towards right leg. For me one's approach towards a particular task / problem signifies a lot about the future planning and that's what I observed when we selected Medsolin over others. .

We stayed pretty much close to the hospital and opted for direct admission in the hospital (thanks to my sister for making the wire transfer from back home directly into the hospital's account, when we were still at home). The treatment planning was methodical and doctor's presence and confidence level was satisfactory. Day 1 was like reserved for investigations, followed by doctor's consult and he walked us through the surgery process and various do's and don't's. Day 2 was judgement day (surgery) and after couple of hours of agonising wait the news came to my ears about the successful outcome. Day 3 was post surgery recovery moments and Day 4 lead to the date of discharge from the hospital (although the formalities got extended till late evening). During the discharge, we were advised to come for follow up after a week's time and during that period's experience we saw more than what was promised. For anyone who is reading this and thinking about planning a medical trip, my only advice to you would be to maintain extreme caution post surgery and stick to the schedule provided by your doctor. Medsolin treated us like a family right till the end of this memorable trip and we wish them best for the future ahead.


Proud to be a Kenyan
Lucy Waithera ngare - KENYA

My mother aged 72 was diagnosed with a pituitary tumor after a routine examination which necessitated an MRI. You can imagine our confusion and anxiety when we received this news. As a family this was very heavy for a person who had never had more than your common cold or flu from time to time.

The physician recommended that we consider taking mum to India for the operation. Being in such fear we decided to take mum to India for a second opinion. We engaged our consultant who presented us with various options of hospitals we could visit. We found about Neurosurgeon Dr. Saroha and we never regretted our choice.

On arrival - What initially struck me was how human, Kind, very attentive to our questions and concerns was this team and took us through everything on the procedure we were to expect.

Once we were admitted everything started happening at light speed mums myriad of tests one after the other and within 12 hours everything that could possibly be tested had been done. Next morning Dr Saroha and his team came to review mums condition and discuss the results with us. Initially, we reiterated that we were not ready for surgery. Dr Saroha patiently took us through the procedure explained what a transnaseal ...... Was and once again answered all our concerns. No brusque rushed attitude but with a calm voice told mum to take her time and again reassured her that the surgery needed to be done but it was up to her to decide when she was comfortably as he wouldn't push her into it without her consent.

We as family via telephone conversations made a decision for mum to do the surgery keeping our faith in Dr Saroha. The surgery went very well. Dr Saroha and his team once again came through for us.

Max Hospital, we as the Ngare family remain eternally indebted to Dr Arun and his team for the care and attention they gave to our mother and continue to. The care attention and love that the nurses and all the staff at hand immensly contributed to mums day to day recovery.

I preach to anyone who will listen about the excellent medical attention we received at the Max hospital under the care of Dr Arun and this very able team. May God bless you.

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